For Storepro, IT is not simply a back-office function. It is a critical part of how the business operates every day.
From warehouse picking lists and overseas supplier orders to salesforce price lists, email, phones, PCs, printers and Wi-Fi, Storepro depends on a reliable technology ecosystem to keep its people productive and its customers supported. If the IT environment is not working, core business activity is affected quickly.
That is why the relationship with Marksmen IT has become so important.
Storepro’s partnership with Marksmen IT is built around practical, responsive and commercially sensible IT support. Rather than treating technology as a generic service, Marksmen IT has taken the time to understand how Storepro works, where the risks sit, and what kind of solutions make sense for the business.
For Ian Palliser, this “fit-for-purpose” approach is a key part of the value.
Marksmen IT provides the kind of support Storepro needs: responsive when something is urgent, thoughtful when a decision needs to be made, and pragmatic when different options are available. The relationship combines formal ticketing with direct communication and informal strategic advice, giving Storepro access to both day-to-day support and broader guidance when required.
A good example of this was the company’s Wi-Fi environment. Storepro had a single Wi-Fi access point, which created a potential single point of failure. Rather than proposing an unnecessarily complex or expensive solution, Marksmen IT identified the risk and recommended a practical improvement: wiring the desks so Wi-Fi became a backup rather than the primary connection.
The result was greater network speed and resilience for the cost of a few cables.
That same practical thinking has applied in other areas of the business. Marksmen IT supported Storepro with advice around dual monitors for staff, helping improve productivity at relatively low cost. The team has also encouraged Storepro to formalise a PC replacement policy, reducing the risk of ageing hardware becoming a future operational issue.
Cybersecurity has also been an important area of validation. When a competitor audit assessed Storepro’s security at around 40%, the result was based only on Microsoft tools. Once the Sophos security suite implemented by Marksmen IT was included in the assessment, Storepro’s score rose to approximately 85%. This helped validate the existing security approach and reinforced the value of the solution already in place.
For Storepro’s new ownership, which has been in place for around two years, the relationship with Marksmen IT was reviewed and retained. The reason was clear: Marksmen IT understood the business, provided reliable support, and delivered cost-effective solutions without unnecessary complexity.
The value is not just technical capability. It is the ability to provide clear options, explain the pros and cons, and help Storepro make informed decisions that fit its budget and growth plans. Marksmen IT can present low, medium and higher-cost options, allowing the business to choose the right path rather than being pushed toward a single answer.
That matters for a business that wants to invest proactively but sensibly.
As Ian describes it, Marksmen IT is “small enough to care, big enough to deliver.”
That quote captures the relationship well. Storepro has an IT partner that is responsive, accessible and invested in the business, while still having the capability to support the infrastructure, applications and security environment the company depends on.
For businesses like Storepro, IT should enable growth, not create friction. With Marksmen IT, Storepro has a partner that helps keep the business moving, strengthens resilience, and provides practical advice that supports better decision-making.
The result is a long-term IT partnership built around trust, responsiveness and fit-for-purpose value.
About Storepro Solutions
At Storepro we’re proud to offer the finest storage solutions and warehouse racking in NZ. We’re here to help with all of your warehouse racking and shelving needs. Including custom designing, supplying and installing new warehouse racking solutions, shelving and more.
We know that the right storage solution can make a huge difference to the efficiency of your warehouse. It can maximise the capacity of your existing storage space and improve your bottom line. Our warehouse storage solutions are already helping many of New Zealand’s top companies, and they could be helping yours too.
