-
·
How to Install the Marksmen IT RMM Agent
Our Remote Management and Monitoring (RMM) tool needs an agent on your computer. This can be installed by a couple of easy steps.
-
·
What do the Extra Icons of OneDrive Mean?
Blue Cloud – file available on demand. It will be downloaded when you first open it Green tick – You have a local copy of the file Solid green tick – The file/folder is always available offline. You always have a local copy Related articles What do the OneDrive icons mean? (Microsoft article)
-
·
How to Open Shared Mailbox using Outlook Web Access
A shared mailbox is a secondary mailbox that you do not access directly but instead via your main mailbox. A typical example would be accounts or info. Related Articles
-
·
How to add a Shared Mailbox on Outlook for Mobile
A shared mailbox is a secondary mailbox that you do not access directly but instead via your main mailbox. A typical example would be accounts or info. To add one on your mobile, follow these steps Related Articles
-
·
Emails Seem to be Missing in Outlook
By default, Outlook shows emails only from the last 12 months. This is to keep the backend database lean and tidy to help with functions like search. If you frequently access emails older than a year, you can change the view in your account settings. To do this
-
·
Access files in OneDrive Offline
Any files with a hollow blue cloud icon require internet access. However, you can download a file folder to work offline. To have files always available Related Articles
-
·
OneDrive Status Icons are Missing
The icons of a cloud file or folder missing can be due to two things The OneDrive Agent is not running Please start OneDrive from Start Menu or restart your computer. To confirm, check the icons next to the clock in the bottom right corner. You should have a blue cloud icon. Remember, the icon…
-
·
How to Sync SharePoint Library to Your Computer
Sync the Library (Top-level Folder) How do you know it worked? Never used OneDrive Before At the first time, you will need to log in and set up the agent. You will need to use your Office 365 credentials, then follow the instructions. You do not need to change anything, just keep clicking next till…
-
·
How to Log a Ticket
Why log a ticket Though there are many ways/channels to communicate with us (emails, Teams, text, WhatsApp, pigeons, …), all have a common flaw – the requests rely on our memory. If we miss the email/message/… your request won’t get actioned. This is not good for either of us. You’ll get frustrated and we will…
-
·
How to Add Emails on Mobile
1. Install the Outlook App 2. Add your account within the App
